Privacy Policy
Last updated: June 4, 2023
Thank you for visiting Elephant Timber Supplies (“we,” “us,” or “our”) website located at https://elephanttimbersupplies.co.uk/ (“the Website”). This Privacy and Cookies Policy outlines how we collect, use, protect, and disclose your personal information when you use our Website and services. We are committed to respecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR).
Please read this policy carefully to understand our practices regarding your personal data and how we will treat it. By accessing or using our Website, you acknowledge that you have read, understood, and agree to the terms and conditions of this Privacy and Cookies Policy.
Who we are
Elephant Timber Supplies is a company specializing in the supply of timber products. Our registered office and main place of business are located at:
Elephant Timber Supplies Rear of Offerfair Business Centre Maunsell Road Castleham Industrial Estate Hastings East Sussex TN38 9NN
What personal data we collect and why we collect it
When you visit our Website or interact with us, we may collect and process certain personal data for various purposes. The types of personal data we collect may include:
- Name, email address, phone number, and other contact information when you provide it to us voluntarily.
- Information about your purchases, including product details, quantity, and payment information. Please note that payment information is securely processed by our third-party payment processors, Stripe and PayPal, and we do not store any payment card details.
- Usage information such as IP address, browser type, operating system, and device information to analyze and improve our Website and services.
- Information provided when you communicate with us, such as your inquiries, feedback, or support requests.
We collect this personal data to:
- Provide and improve our services, including order processing, payment verification, and customer support.
- Communicate with you regarding your orders, inquiries, or requests.
- Comply with legal obligations and enforce our terms of service.
Contact forms
When you submit a contact form on our Website, we collect the information you provide, including your name, email address, and any additional details you choose to provide. We use this information to respond to your inquiries, provide customer support, and improve our services.
Cookies
We use cookies and similar technologies on our Website to enhance your browsing experience and collect information about how you interact with our site. A cookie is a small text file that is stored on your device when you visit a website. Cookies allow us to recognize your device and personalize your experience on our Website.
We use both session and persistent cookies for the following purposes:
- Essential cookies: These cookies are necessary for the functioning of our Website and enable you to use its features, such as accessing secure areas and making purchases.
- Analytical cookies: These cookies help us understand how visitors use our Website, allowing us to improve its performance and functionality.
- Advertising cookies: We may use cookies to deliver targeted advertisements to you based on your interests and browsing behavior. We may also work with third-party advertising partners who may set cookies on our Website to serve personalized ads.
By using our Website, you consent to the use of cookies as described in this Privacy and Cookies Policy. You can manage your cookie preferences through your browser settings. However, please note that disabling certain cookies may limit the functionality of our Website.
Embedded content from other websites
Articles on our Website may include embedded content (e.g., videos, images, articles, etc.) from other websites. Embedded content behaves as if you have visited the other website directly.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with the embedded content. We are not responsible for the privacy practices or content of these websites. We recommend reviewing the privacy policies of any third-party websites before interacting with their embedded content.
Analytics
We use Google Analytics, a web analytics service provided by Google LLC (“Google”), to collect and analyze information about your use of our Website. Google Analytics uses cookies to gather data such as your IP address, browser information, and website activities.
The information generated by the cookies about your use of the Website (including your IP address) is transmitted to and stored by Google on servers in the United States. Google uses this information to evaluate your use of the Website, compile reports on website activity for website operators, and provide other services relating to website activity and internet usage.
To opt-out of Google Analytics tracking, you can install the Google Analytics Opt-out Browser Add-on or adjust your browser settings to disable cookies. For more information about how Google uses your data, please refer to Google’s Privacy Policy.
Social Media
Our Website may include social media features or buttons that allow you to share content or interact with various social media platforms. These features may collect your IP address, which page you are visiting on our Website, and may set a cookie to enable the feature to function properly.
Social media features and widgets are either hosted by a third party or hosted directly on our Website. Your interactions with these features are governed by the privacy policy of the company providing them.
Who we share your data with
We may share your personal data with the following categories of third parties:
- Service providers: We engage trusted third-party service providers to perform various functions on our behalf, such as payment processing, order fulfillment, email communications, analytics, and advertising. These service providers have access to personal data needed to perform their functions but are prohibited from using it for any other purpose.
- Legal requirements: We may disclose your personal data if required to do so by law or in response to valid legal requests, such as a court order, government investigation, or as otherwise required by applicable law.
We do not sell, rent, or lease your personal data to third parties for marketing purposes.
How long we retain your data
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. When we no longer require your personal data, we will securely delete or anonymize it.
Where we send your data
Your personal data may be transferred to and stored on servers located outside the UK or the European Economic Area (EEA), including in the United States. When we transfer your personal data to countries outside the UK or the EEA, we will take appropriate safeguards to ensure your data is protected in accordance with applicable data protection laws.
Your contact information
If you have any questions, concerns, or requests regarding this Privacy and Cookies Policy, or if you would like to exercise your rights under applicable data protection laws, please contact us at:
Elephant Timber Supplies Rear of Offerfair Business Centre Maunsell Road Castleham Industrial Estate Hastings East Sussex TN38 9NN
Email: privacy@elephanttimbersupplies.co.uk
Additional information
a. How we protect your data
We take appropriate technical and organizational measures to safeguard your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
b. What data breach procedures we have in place
In the event of a data breach involving your personal data, we will take immediate steps to mitigate the breach, assess the impact, and notify you and the relevant supervisory authority as required by applicable law.
c. What third parties we receive data from
We do not receive personal data about you from third parties unless specifically authorized by you or as required by law.
d. What automated decision making and/or profiling we do with user data
We do not engage in automated decision making or profiling activities with your personal data.
e. Industry regulatory disclosure requirements
As an ecommerce website, we may be subject to certain industry regulatory disclosure requirements. We will comply with these requirements as necessary.
We reserve the right to update or modify this Privacy and Cookies Policy at any time. Any changes we make will be posted on this page, and the “Last updated” date at the beginning of this policy will be revised. We encourage you to review this policy periodically to stay informed about how we collect, use, protect, and disclose your personal data.